Eversource ConnectedSolutions EV FAQ

Question linkWhen will I receive my incentive?

Your enrollment incentive will be sent to you via mail 4-6 weeks after your enrollment is confirmed. Yearly incentive payments will be mailed to you at the end of this year and the next two years.

Question linkWill adjustments affect my charging speed?

During an adjustment your EV will charge more slowly. However, if you need to charge more quickly you can opt out of the adjustment at any time by adjusting your charger back to its normal settings.

Question linkHow will I be notified of adjustments?

Depending on your EV charger provider, you will receive notification the day before an adjustment via email and EV charger mobile app where available. The notification will give you details on the timing and duration of the adjustment. If an emergency event is called, you will receive an email notification the day of the event.

Question linkWhere can I find the Program Rules?
  Program Rules
Event Timing Events can be called between 2 pm – 7 pm from June through September 30th. Events will last 2 or 3 hours and usually occur from 4 pm to 7pm. Events will not be called during severe storms. You may opt out of a Demand Response event at any time.
Event Type This is a Demand Response program that will lower the rate of charge of your EV Charger during event times. This is not a Time-of-Use (TOU) or Scheduled Charge program so there is no incentive for charging during off-peak hours.
Charging Speed During Demand Response events, your EV charger will be slowed down to no less than 1.8 kW (equivalent to plugging into a wall outlet) to reduce load on the electric grid.
Notifications Depending on your EV charger provider, you may receive day ahead notification for events that are called, with the exception of emergency events.
Emergency Events During conditions of especially heavy load on the grid, Eversource may call an emergency event. Emergency events will provide notification same-day or at the time of the event depending on your EV charger provider, and EV charging may either be slowed to 1.8 kW or completely paused for the duration of the event. Emergency events will be called no more than once per month.
Question linkWhich EV chargers qualify for the program?

To participate, you must be an Eversource electric customer in Massachusetts with a Level II ChargePoint Home charger that is Wi-Fi enabled.

Please see the chart below for eligible charging equipment. Your charger must be installed and activated with Wi-Fi connectivity prior to enrollment.

Eligible model numbers are below:

Manufacturer Model Name Power Input Indoor/Outdoor
ChargePoint CPH25-L25-P Plug In Indoor Only
ChargePoint CPH25-L25 Hardwired Indoor/Outdoor
ChargePoint CPH25-L18-P Plug In Indoor Only
ChargePoint CPH25-L18 Hardwired Indoor/Outdoor
Enel X JuiceBox 48 Hardwired Indoor/Outdoor
ChargePoint CPH50-NEMA6-50-L23 Plug In/ Hardwired Indoor/Outdoor
ChargePoint CPH50-NEMA 14-50-L23 Plug In/ Hardwired Indoor/Outdoor
Enel X JuiceBox 32 Plug In Indoor/Outdoor
Enel X JuiceBox 40 Plug In Indoor/Outdoor
Enel X JuiceBox 32 Hardwired Indoor/Outdoor
Enel X JuiceBox 40 Hardwired Indoor/Outdoor
SolarEdge SE-EV-KIT-25J40-1 Plug In/Hardwired Indoor/Outdoor
Question linkHow can I find out more about eligible chargers?

For more information about the charging equipment list above, please visit the manufacturers’ websites.

ChargePoint Home Chargers

ChargePoint Installation Process

Enel X WiFi setup Residential Manual

Enel X Home Chargers

Enel X Installation Process

SolarEdge Home Chargers

SolarEdge Smart EV Charger Setup

SolarEdge Installation Process

Question linkHow do I unenroll from the program?

If you would like to unenroll from ConnectedSolutions EV, please send an email to eversource@energyhub.com.

Question linkWho can I contact with other questions about the program?

Please reach out to eversource@energyhub.com with any additional questions.

Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must meet the following qualifications:

  1. You are an Eversource residential or small business electric customer.
  2. You are not served by Cape Light Compact for energy efficiency services.
  3. You have an installed, eligible connected EV charger.