Eversource ConnectedSolutions EV FAQ

Question linkWhen will I receive my incentive?

Your enrollment incentive will be sent to you via mail 4-6 weeks after your enrollment is confirmed. Yearly incentive payments will be mailed to you at the end of this year and the next two years.

Question linkWill adjustments affect my charging speed?

During an adjustment your EV will charge more slowly. However, if you need to charge more quickly you can opt out of the adjustment at any time by adjusting your charger back to its normal settings.

Question linkHow will I be notified of adjustments?

You will receive notification the day before an adjustment via email and EV charger mobile app where available. The notification will give you details on the timing and duration of the adjustment. If an emergency event is called, you will receive an email notification the day of the event.

Question linkWhere can I find the Program Rules?
  Program Rules
Event Timing Eversource can make adjustments to your EV charging throughout the day, on weekdays and weekends year-round, for a maximum of 15 times per month. Events will typically be 3 hours in length. Between 6 pm and 6 am, Eversource will guarantee at least 4 hours of uninterrupted charging so you’ll always have enough miles for your commute the next day. Events will not be called on holidays. You may opt out of a demand response event at any time.
Charging Speed During demand response events, your EV charger will be slowed down to no less than 1.8 kW (equivalent to plugging into a wall outlet) to reduce load on the electric grid.
Notifications Eversource will provide day ahead notifications for events that are called, with the exception of emergency events.
Emergency Events During conditions of especially heavy load on the grid, Eversource may call an emergency event. Emergency events will provide notification same-day or at the time of the event, and EV charging may either be slowed to 1.8 kW or completely paused for the duration of the event. Emergency events will be called no more than once per month.
Question linkWhich EV chargers qualify for the program?

To participate, you must be an Eversource electric customer in Massachusetts or Connecticut with a Level II ChargePoint Home charger that is Wi-Fi enabled.

Please see the chart below for eligible charging equipment. Your charger must be installed and activated with Wi-Fi connectivity prior to enrollment.

Eligible model numbers are below:

Model Name Power Input Indoor/Outdoor  
ChargePoint CPH25-L25-P Plug In Indoor Only
ChargePoint CPH25-L25 Hardwired Indoor/Outdoor
ChargePoint CPH25-L18-P Plug In Indoor Only
ChargePoint CPH25-L18 Hardwired Indoor/Outdoor
ChargePoint CPH12-L12 Hardwired Indoor/Outdoor
ChargePoint CPH12-L12-P Plug In Indoor Only
ChargePoint CPH50-NEMA6-50-L23 Plug In/ Hardwired Indoor/Outdoor
ChargePoint CPH50-NEMA 14-50-L23 Plug In/ Hardwired Indoor/Outdoor
Enel X JuiceBox 32 Plug In Indoor/Outdoor
Enel X JuiceBox 40 Plug In Indoor/Outdoor
Enel X JuiceBox 32 Hardwired Indoor/Outdoor
Enel X JuiceBox 40 Hardwired Indoor/Outdoor
Question linkHow can I find out more about eligible chargers?

For more information about the charging equipment list above, please visit the manufacturers’ websites.

ChargePoint Home Chargers

ChargePoint Installation Process

Enel X WiFi setup Residential Manual

Enel X Home Chargers

Enel X Installation Process

Question linkHow do I unenroll from the program?

If you would like to unenroll from ConnectedSolutions EV, please send an email to eversource@energyhub.com.

Question linkWho can I contact with other questions about the program?

Please reach out to eversource@energyhub.com with any additional questions.